For compliance & privacy officers

Records access, done right — before OCR asks

The HIPAA right of access is one of the most-enforced obligations in healthcare. This is what your records process looks like from the requester's side — the 30-day clock, the fee limits, the denials that don't hold up — and where practices get caught.

Patient Access

The right of access in practice: timelines, formats, fees, and denials that survive scrutiny.

Patient Access

Using a Patient Portal Effectively

Learn what a patient portal does and how to use it to view records, message your care team, manage appointments, and refill prescriptions.

6 min read
Patient Access

What to Do If Your Records Have Errors

Found a mistake in your medical record? Learn your HIPAA right to request an amendment, how to file it, and what happens if it's denied.

7 min read
Patient Access

Accessing a Family Member's Health Records

When can you access a relative's medical records? Learn about personal representatives, proxy portal access, minors, and caregiver rights under HIPAA.

7 min read

Interoperability

API and third-party app access — what you must release, and what you are not required to police.

Interoperability

What Is Health Data Interoperability?

Interoperability lets your health records move securely between providers and apps. Learn what it means and why it matters for your care.

6 min read
Interoperability

How FHIR Connects Health Apps

FHIR is the standard that lets health apps securely pull your records from providers. Here's how it works and what it means for patients.

6 min read
Interoperability

Sharing Records Between Providers

How to get your records sent from one doctor to another, what providers can share without your sign-off, and how to make handoffs smooth.

6 min read
Interoperability

Health Information Exchanges Explained

A health information exchange (HIE) lets providers securely share your records across organizations. Learn how HIEs work and your choices.

6 min read

Records Management

Retention, completeness, and the documentation that proves your process worked.

Records Management

What's Actually in Your Medical Record?

A plain-language tour of what your medical record contains: the designated record set, visit notes, results, billing data, and the few parts you can't get.

7 min read
Records Management

How Long Are Medical Records Kept?

How long do doctors and hospitals keep your medical records? Learn the factors that set retention periods and why they vary by state and record type.

6 min read
Records Management

Reading Your Lab Results

Lab results can look intimidating. Learn how to read reference ranges, flags, and units — and when to call your doctor about a result.

7 min read

Privacy

Who may see records, what requires authorization, and what to do when information is exposed.

Privacy

Who Can See Your Health Records?

Who is actually allowed to view your medical records? Learn how HIPAA limits access and who can see your health information without your sign-off.

7 min read
Privacy

HIPAA Rights Every Patient Should Know

A quick guide to your core HIPAA rights: access, amendments, restrictions, disclosure accounting, privacy notices, and how to file a complaint.

7 min read
Privacy

Health Apps and Your Privacy

Many health and wellness apps aren't covered by HIPAA. Learn what that means for your data and how to protect your privacy before you connect.

7 min read
Privacy

Protecting Records From a Data Breach

What to do if your health information is exposed in a data breach: your notification rights, steps to protect yourself, and how to watch for fraud.

7 min read
Privacy

Your Teen's Medical Records and Privacy

When can a parent see a teenager's medical records, and when can't they? A plain-language guide to minors, personal representatives, and state-law exceptions.

8 min read